On the 24th of March Edinburgh Assay Office temporarily closed until further notice. Our primary reason for closing was the safety of our staff, our customers and our service partners.
While our customers with brick and mortar retail only outlets remain closed, many of our customers who are able to sell online or can take commissions online continue to require a hallmarking service.
In order to support our customers, who are still trading ,we have been hard at work modifying of our hallmarking process and our building layout to meet the Government’s guidance on social distancing in the workplace.
Last week we conducted live trials of our new social distancing process with volunteer staff members. The trial has been successful. We are now more confident that we can provide a limited service while maintaining a safe environment for our staff, our customers and our service partners. The next stage is to open the office to receive goods for hallmarking.
From Tuesday the 28th of April the Edinburgh Assay Office will provide a limited service using a skeleton team made up entirely of volunteer staff. The office will be open daily for deliveries by courier and post from 8.30am until 2.00pm.
We regret we cannot receive goods from customers directly over the counter without a prior appointment. If you wish to drop off or pick up work at our customer window you must contact us in advance for a slot. You can do so by contacting firstname.lastname@example.org or by calling us on 01315561144 between 8.30am and 1.30pm.
Due to the limitations in our capacity we regret that our guaranteed turnaround services are suspended until we can return to some semblance of our full staff compliment.
We are extremely proud of our team of volunteer staff, who have worked hard to help us return to an operational state and I look forward to building on our initial service as we go forward.
We are grateful to all of our customers for their patience and their understanding during these difficult times. We know you have been facing the same problems we have and we hope that our return to an operational service, all be it a limited one, will help support you and your business.