Services for Importers

Submit your work to the most trusted Assay Office in the UK

We provide a range of unique services for importers that will add value to your business by significantly reducing costs, lead times, and workloads. We are the only Assay Office in the world with the systems to seamlessly transfer product between manufacturer and end consumer

Our innovative, award-winning distribution and third-party logistics (3PL) services can eliminate the need for stockholding facilities and double handling. Our cloud-based system ensures that you are kept in control and up to date at all times. We offer software integration for seamless updates to your own ecommerce and stock systems, as well as stock holding, pick and pack, returns, and repairs options.

All of our services are completely customisable to suit your individual needs.

Services for Importers


As an Assay Office, our primary service is to guarantee the purity of precious metals by assaying and hallmarking articles of gold, silver, platinum and palladium in compliance with National and International regulations.

We’ve been hallmarking for more than 550 years, and our clients trust us to produce perfect hallmarks every time. Our technology and innovative approach have made us world leaders in hallmarking.

We have the equipment and systems to meet our clients’ needs and are able to apply perfect hallmarks by hand, automated press machine, or non-contact laser. We use non-destructive testing technologies, so you know your items will be returned in flawless condition.

Find out more about the purpose of hallmarking here

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We are committed to developing innovative new services and technologies for the emerging jewellery industry. Our award-winning distribution and third-party logistics service is designed to help our clients streamline logistics and reduce workload. The service is customisable depending on your needs as an importer or a retailer.

Full API integration allows importers to ship and track bulk or single orders through us, as we act as a true single stop between manufacturer and end customer. Goods are shipped directly to us, then hallmarked, packaged, and distributed to the end consumer – eliminating the need for extraneous stock holding processes.

Our small scale distribution service provides the same benefits for retailers who are working with smaller quantities of items.

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Laser Engraving

Our laser engraving facilities apply logos, sequential numbering, and other complex engraving according to your specifications.

We can engrave in a wide range of depths and sizes. Every engraving is cleaned using a proprietry process that ensures all vaporised metals are removed.

Artwork and design quotes are available on request. For information about laser hallmarks, please visit the Hallmarking page.

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Laboratory Services

Our laboratory is a UKAS accredited testing laboratory No. 2237 to ISO 17025:2005, for the analysis of platinum, gold, palladium, and silver. We offer a number of laboratory services including:

– Testing for compliance with EU Nickel Directive

– Precious metal plating testing

– Tarnish resistance testing

– Toxicity analysis

– Sulfur agent testing

– Packaging testing

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Our expert staff can help you achieve your business goals through the design and management of tailored solutions to meet your needs. Whether you require assistance meeting international compliance, retail descriptions, chain of custody design, or you want to deliver an innovative new supply chain, we are here to help.

Contact us today to set up a meeting with our Consultancy team.

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Virtual Assay Office

In Control, In Touch

The Virtual Assay Office is our world-leading web-based order submission and tracking system for your hallmarking requirements. It puts you in control and keeps you up-to-date throughout the hallmarking process. You can be sure your order is being processed, confirm it has passed its assay test(s), see an estimated turnaround date and much more. We are the only Assay Office in the UK to provide this end-to-end functionality.

Simple & Secure

It couldn’t be simpler to use. The system runs in your web browser, so there is no software to install. All data is encrypted to the latest industry standards and the system is accessible from anywhere in the world with an internet connection.


If you are interested in registering to use this service please contact us. Web-based registration coming soon.

Are you an existing user? Please login here.

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Why our importers say about us

The Edinburgh Assay Office is always helpful, efficient and fast. The quick turnaround times are a huge benefit and I can’t recall a time that anything has been returned to us broken or damaged. After working with them for more than 35 years, we have developed a fantastic working relationship, but all customers, new or old, would be made to feel welcome and looked after thanks to their helpful and friendly staff.

Annette Rowan, The Houlden Group

Over the years I have dealt with the Edinburgh Assay Office, I have experienced exceptional service. The staff members are efficient, friendly and always willing to help.
A service that we request regularly is the next day turnaround, which is quick and hassle free. I would not hesitate to recommend this service to other organisations!

Sara Keegan, SWAG

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