Services for Makers

Submit your work to the most trusted Assay Office in the UK

We understand how much work goes into running a small business and producing unique jewellery and silverware, so we do everything we can to streamline the hallmarking experience for our clients. We believe that aligning expectations through good communication with our clients leads to stronger relationships and better outcomes.

Our staff will assist you every step of the way, from registration, to handing the finished piece over to your end customer, and everything in between. Our friendly customer service team will ensure none of your questions go unanswered, and our in house experts are always available to provide technical advice.

Our team of experienced technicians, jewellers and silversmiths know how to handle your work with the utmost care. Our traditional hand marking skills are lead by our Master Marker, who has more than 30 years of experience.

You can trust us to treat your work as if it was our own, and to ensure each and every item is returned in perfect condition every time.

Services for Makers

Hallmarking

As an Assay Office, our primary service is to guarantee the purity of precious metals by assaying and hallmarking articles of gold, silver, platinum and palladium in compliance with National and International regulations.

We’ve been hallmarking for more than 550 years, and our clients trust us to produce perfect hallmarks every time. Our technology and innovative approach have made us world leaders in hallmarking.

We have the equipment and systems to meet our clients’ needs and are able to apply perfect hallmarks by hand, automated press machine, or non-contact laser. We use non-destructive testing technologies, so you know your items will be returned in flawless condition.

Find out more about the purpose of hallmarking here

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Distribution

We are committed to developing innovative new services and technologies for the emerging jewellery industry. Our award-winning distribution and third-party logistics service is designed to help our clients streamline logistics and reduce workload. The service is customisable depending on your needs as an importer or a retailer.

Full API integration allows importers to ship and track bulk or single orders through us, as we act as a true single stop between manufacturer and end customer. Goods are shipped directly to us, then hallmarked, packaged, and distributed to the end consumer – eliminating the need for extraneous stock holding processes.

Our small scale distribution service provides the same benefits for retailers who are working with smaller quantities of items.

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Laser Engraving

Our laser engraving facilities apply logos, sequential numbering, and other complex engraving according to your specifications.

We can engrave in a wide range of depths and sizes. Every engraving is cleaned using a proprietry process that ensures all vaporised metals are removed.

Artwork and design quotes are available on request. For information about laser hallmarks, please visit the Hallmarking page.

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Consultancy

Our expert staff can help you achieve your business goals through the design and management of tailored solutions to meet your needs. Whether you require assistance meeting international compliance, retail descriptions, chain of custody design, or you want to deliver an innovative new supply chain, we are here to help.

Contact us today to set up a meeting with our Consultancy team.

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Assay Assured

As one of the worlds oldest consumer protection organisations, we have earned the respect and trust of consumers and jewellery businesses alike.

Building and maintaining trust across the emerging digital retail environment is a challenge. That’s why in 2012 we launched Assay Assured, the worlds first and only online trust scheme for jewellery e-tailers with the guarantee of an Assay office.

The scheme protects online jewellery shoppers from counterfeit and fake jewellery and helps brands build consumer trust. To apply for Assay Assured or to view a list of Assay Assured Jewellery Retailers, visit the website

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Virtual Assay Office

In Control, In Touch

The Virtual Assay Office is our world-leading web-based order submission and tracking system for your hallmarking requirements. It puts you in control and keeps you up-to-date throughout the hallmarking process. You can be sure your order is being processed, confirm it has passed its assay test(s), see an estimated turnaround date and much more. We are the only Assay Office in the UK to provide this end-to-end functionality.
 
 

Simple & Secure

It couldn’t be simpler to use. The system runs in your web browser, so there is no software to install. All data is encrypted to the latest industry standards and the system is accessible from anywhere in the world with an internet connection.
 
 

Register

If you are interested in registering to use this service please contact us. Web-based registration coming soon.

Are you an existing user? Please login here.
 
 

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What other makers say about us

The Edinburgh Assay Office understands silversmiths and works closely with them to minimise production problems where hallmarking is concerned. My work comes back in such a good state that little needs to be done to tidy it up; a huge help. The EAO is an example of how to conduct a thriving business in a helpful and courteous manner. Lorem ipsum

Malcolm Appleby, Silversmith

I’ve been a customer of Edinburgh Assay Office for 36 years and their service just gets better and better. The staff are most helpful and a pleasure to deal with, plus provide an outstanding service. The attention given to the work is matched by the very best hammer marking skills. I’m also impressed with the laser department. Turnaround times are excellent. I highly value the Edinburgh hallmark, as do my customers.

Graham Stewart, Silversmith

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