Submitting Items for Hallmarking

• Should I get contact or laser marks?

  Contact marking can normally be applied to jewellery at any stage of its manufacture. For finished jewellery, it means the mark is normally small and lightly applied to eliminate bruising/distortion. Laser marks can be applied to any item at any stage. Additionally, this is useful for items that are hollow or so light that a contact mark is not possible. If you aren’t sure which type of mark would best suit you, please contact us.

• Should I submit my work finished or unfinished?

   If you are having contact marks applied, please submit your work unfinished. If you request laser marking, work should be pre-polished or finished, as sanding or polishing may adversely affect the mark.

• What is a 'mixed metal' article?

  Any article made of more than one metal type, precious or otherwise, is a ‘mixed metal’ article. More information on what constitutes ‘mixed metals’ and their hallmarking requirements can be found in the Hallmarking Guidance Notes.

• Do I have to fill out a separate hallnote for different metals?

  Yes, you must complete a separate hallnote for each metal type AND each metal standard you submit. You also must complete a separate hallnote for any mixed metal articles as well as any articles for laser marking. We recommend using our Virtual Assay Office service to complete hallnotes.

• What will happen if I fill out my hallnote incorrectly?

   Please ensure you fill out your hallnotes correctly and with as much detail as possible. This helps to ensure hallmarking meets your specification and keeps turnaround times efficient. If you require assistance completing your hallnote or guidance on using the Virtual Assay Office, please contact us. Incomplete or incorrect hallnotes may incur an administration fee on your bill.

• Will you remove a sample of my work for testing?

  For an unifinshed product, we remove a discrete sample from a sprue or similar area. For finished articles, or articles that will not allow sample removal, we test items using X-Ray Fluorescence Spectroscopy (XRF), which is a non-destructive test. If we are unable to obtain a result that allows us to pass the article via XRF, we may have to remove material. You will be contacted prior to any material being removed. We have a fully equipped jewellery workshop and will return your item in the same condition it was submitted.  

• How long does hallmarking take?

  Standard hallmarking takes approximately 3-4 business days, but this may change during busy times of the year.

• What if I need my work back sooner? (Express Services)

  If you need your work returned urgently, you can contact us about booking an express service. Please note that Express Services can only be booked through our scheduler and cannot be booked by writing on the hallnote.  Express services are subject to availability and will incur a surcharge:

  Next business day: 50% surcharge (all articles must be received by 1pm)
  Same business day: 100% surcharge (all articles must be received by 11am)
  One hour service: 200% surcharge(for a maximum of 5 articles)

• Where will you apply the hallmark on my work?

  Unless otherwise advised, we will place hallmarks in the most suitable place available on an article. Our aim is to minimise distortion and ensure the hallmark is discreetly positioned. 

• Can I decide where the hallmark will be applied?

  Yes, if you would like a specific placement of the hallmark, you can mark this area with a permanent marker and provide details on a Special Instructions Sheet. If you prefer, you can request a call from the Assessor when you submit your items. We always strive to meet your requests providing they are technically feasible.

• Can I apply my own Sponsor's Mark?

  Yes, if you would like to hold and apply your own Sponsor’s mark you are able to do so. You can also apply your Sponsor’s mark to articles made by you that are exempt from hallmarking.

• How do I submit my items for hallmarking online?

  We’ve created a helpful guide to submit your items for hallmarking online.